There are few TV, phone, and Internet providers that manage to please subscribers on all counts, and those that do don't typically serve a lot of consumers. Verizon FiOS
, which is available in portions of 12 mostly Eastern states, Washington, D.C., southern California and Texas, was cited as highly rated among providers offering all three services, based on the latest subscriber survey on telecom providers from the Consumer Reports National Research Center. However, WOW, a regional telecom provider serving four Midwestern states, was also top-rated.
The full report on Internet, phone, and TV service appears in the June issue of Consumer Reports and online at www.ConsumerReports.org
Based on the survey, Verizon FiOS scored higher than the major cable companies for TV picture, sound, and channel selection and received Consumer Reports' highest mark for Internet speed. However, FiOS had more complaints than most about bills for triple play and subscribers must rent a receiver for every TV, which all cable companies may not require.