has been extended to use new functionality in Microsoft Mediaroom Client 2.2, enabling telecommunications providers to monitor the IPTV user experience more efficiently and deliver a superior quality of service.
As the most widely deployed IPTV Set-Top-Box monitoring platform, Mariner xVu enables IPTV service operators worldwide to offer a premium TV user experience. By taking advantage of the recent enhancements offered by the latest release of the Microsoft Mediaroom 2.2 Client, Mariner xVu has been further improved to provide the operator with scalable, best-in-class troubleshooting tools for more effective isolation of IPTV service quality issues. These improvements allow operators to:
- Identify transient video impairments with more granular subscriber centric video performance data.
- Identify STB to HDTV connection issues with advanced HDMI connection details.
- Assist subscribers with menu navigation issues by using remote captures and control of the customer's TV experience; providing guidance on TV settings or ordering a VoD asset.
- Verify in-home connection with active STB connection test.
By taking advantage of the latest enhancements, operators can identify the root cause of the problem, resulting in shorter customer service calls and reducing costly technician dispatches to the home.
Mariner xVu will be on display at IBC2012 at stands 14.521 held Sept. 7-11 in Amsterdam.