Orange Business Services
and Solidere, the Lebanese company for the development and reconstruction of the Beirut Central District, have renewed and enhanced a five-year telecoms infrastructure contract.
Both companies showcased the network and associated applications to the corporate, business and residential customers in the district during an exhibition held from February 17-19 at the Beirut Souks.
For the past five years, Solidere has been delivering an on-demand IPTV channel service in its flagship development in Beirut, offering a range of movies, sports and TV programs that stream directly to residents’ TVs over the market-leading, broadband network, which Orange designed, built, and operates on behalf of Solidere.
The renewed contract includes a new Orange call center management solution for Solidere that will enable the delivery of superior customer service with fewer resources. Orange is providing Solidere a flexible solution that virtualizes the contact center infrastructure and brings features that serves their customers better, including achieving shorter call waiting times and much less call abandonment.