The latest operator to launch an IPTV service in Spain, Europa Network
, has selected the MiriMON solution from Mirifice
to ensure the success of its TV service. MiriMON is an industry-leading monitoring solution, which enables Europa to ensure the delivery quality of its over-the-top services, an essential element in the success of their overall proposition.
Europa delivers TV over broadband for customers across Spain as part of its innovative triple play service, focused on the British expatriate community. The Europa service is delivered via Amino set-top boxes. Amino was selected due to its expertise in both IPTV and OTT, as well as, crucially, its out-of-the-box support for MiriMON monitoring.
As these ex-pat customers are used to high quality TV services in the UK, it is essential that Europa offers a service that matches their quality expectations. If customers are unhappy with their TV service, then they are more likely to churn, and potentially look to other providers for their broadband and telephony.
Traditionally, TV operators have relied on customer complaints as a metric for how well they are delivering service – an entirely reactive approach. MiriMON gives Europa visibility of service delivery into every customer home, so that they can measure how their service is performing and identify where the issues are. MiriMON also offers real-time alerts to service problems, ensuring that Europa can proactively respond to and fix issues, often before they receive a single customer call.