SupportSoft, a leading provider of Real-Time Service Management
(RTSM) software, today announced that
FASTWEB S.p.A. (Milan, MTAX:
FWB), Italy's second-largest fixed telecommunications services provider
with more than 790,000 subscribers, has deployed SupportSoft software to
ease the installation and ongoing support of its triple-play service
offerings. FASTWEB selected SupportSoft SmartAccess software for
automated installation of DSL broadband VoIP and Internet services. FASTWEB
also chose SupportSoft ServiceGateway software to provide wireless home
networking and gateway management for its array of IP service offerings.
FASTWEB's Internet Protocol (IP) based architecture enables the
optimized delivery of converged services including voice, data and
television over a single broadband connection. According to market analysis
from Ovum, the largest European-headquartered advisor on telecoms, software
and IT services, "FASTWEB has been resolutely tagged with the triple-play
label. This is far from wrong, and we ourselves have praised its efforts in
this area. The company is one of the few to have had a network fully geared
up for delivering video from its launch, and has taken full advantage of
this.(1)"
"Concluding a comprehensive review of alternative solutions, we chose
SupportSoft software because it met our criteria for delivering a
consistent customer experience for FASTWEB's IPbased services subscribers,"
said Antonio Carlini, ICT Solutions Manager for FASTWEB. "SupportSoft
demonstrated its software's ability to integrate with Thomson customer
premises equipment and interoperate in accordance with the DSL Forum's
TR-069 specification. SupportSoft also demonstrated itself as an effective
organization to support FASTWEB in all phases of the project: analysis and
design, development and rollout. The software gives FASTWEB the ability to
automate the installation and ongoing customer support process, so that
subscribers can realize the value of their services faster, with reduced
requests for assistance during the activation phase and overall improvement
of quality of their experience."
"As a European trailblazer in triple play services based on its
innovative deployment of both DSL and fiber-based technology, we are
delighted that FASTWEB has chosen to further innovate with its choice of
SupportSoft SmartAccess and ServiceGateway software for new voice, video
and high speed data services," said James Morehead, vice president of
product management and marketing at Supportsoft. "FASTWEB's decision is
closely aligned with the SupportSoft Digital 3600 product vision, which
provides for one view of both the network and the household premises for
precise problem diagnosis and automated resolution, helping consumers get
the most from triple play services, while reducing the cost of service
delivery for the provider."